I think the request is for…
if (recipient address is an alias) {
if (the alias expands to multiple recipients) {
if (the alias-based address has an auto-reply set up) {
Generate auto-reply from the alias-based address, but not from each of the
recipients expanded from the alias
}
} else {
/* The alias expands only to a single recipient */
if (the recipient address has an auto-reply set up) {
Generate auto-reply from the recipient expanded from the alias
}
}
}
I can see why this might be useful — eg, an alias-based address <
sales@???> that fans email out to *N* recipients, but only returns
an auto-reply ("Thank you for your enquiry…") from the <sales@???>
front-end address, and not from a Sales Team member who happens to be on
holiday and set up an auto-reply: another team member will pick up the
enquiry, so you don't want the customer being told Joe Bloggs is away and
their enquiry won't be dealt with for a week or two.
If this is indeed the enquiry maybe the real thing is to see if there's a
tidier way of doing it. Here we'd have address go to a single shared
mailbox, and have the team members access that mailbox to
read/send/file/delete messages. That way everyone gets to see whether or
not someone has already replied and what has been said so far.
Cheers,
Mike B-)
On 15 September 2015 at 10:54, Jeremy Harris <jgh@???> wrote:
> > 2) When expanding aliases (in redirect router), I would like the
> > following to happen:
> >
> > - if the alias expands to multiple recipients, only send autoreply
> > (vacation), if a vacation message is present on the original rcpt
> > (the list), and not from the individuals.
>
> Unclear how a message can be present on a recipient.
>
>
> > - if the alias only expands to a single recipient, generate a autoreply
> > (vacation msg) from the alias
> > if set, if not, generate a autoreply from the final rcpt (if set)
> >
> > Is this possible?
>
> Again, not quite clear what you're wanting. Too many "if"s and the
> grouping is ambiguous.
--
Systems Administrator & Change Manager
IT Services, University of York, Heslington, York YO10 5DD, UK
Tel: +44-(0)1904-323811
Web:
www.york.ac.uk/it-services
Disclaimer:
www.york.ac.uk/docs/disclaimer/email.htm
