On Wed, 2006-04-26 at 13:16 -0500, Herb Martin wrote:
> > From: Greg Folkert
> > Think about this, if you "commercial" product was as well documented,
> > would you infact buy support at the costs associated with
> > that? I know I
> > would not (and don't) because I do have of documentation.
> >
> > Try this visualization a moment:
> > Microsoft Exchange, a "well documented" system... many
> > undocumented features. Many features that are critical to well
> > running system. You pay $OMFG_SUPPORT fees, either
> > yearly or per
> > incident. Per incident is ay a minimum of $150.
>
>
> By continuing to post such propaganda once again,
> the BEST WAY to get Microsoft support for free is
> overlooked:
[...snip...]
>
> It is odd that a well-formed question is not answered
> within the first day. Most problems that linger on
> are due to the original poster "dribbling out" the
> symptoms instead of following the first requests for
> further tests or experiments and accurately reporting
> the results (e.g., IPconfig, nslookup etc for IP problems)
>
> nntp://msnews.microsoft.com
>
> You can pay more but you cannot (likely) buy better.
Herb, enough with the MSNEWS stuff, I know it, you know it, others know
it. I am pointing out a very real issue that always gripes me about
these kinds of "no, there is no real way to do this, without putting 3
millions additional key entries in the Registry and to configure ADS
till the cows come home... then only if the moon is on a rising sign
with a waxing stage on the 5th tuesday in February will it really work.
(exagerration for obviously you take thing literal only)
What I am talking about is the CONTRACTED MICROSOFT SUPPORT THAT HAS TO
BE BOUGHT for hotfixes and premium support. Yes they are a joke. It is
not the best. it is $150 at a minimum per incident or a per year type of
thing. Managerial TYPES do not WANT FREE SUPPORT. They want to be able
to pick up a phone call someone and say "fix it". But they are not
understanding the problems with Premium Microsoft Support they get
lackeys that DO NOT understand about interoperability or issues
supporting NON-Microsoft Mail Clients from OTHER possible Operating
Systems.
Now, I cannot standby and watch you flagrantly telling me that MSNEWS
groups can get me a "premium support only" early hotfix for Exchange (or
any other Micrsoft product) that fxes MY issue that my CIETO is barking
down my throat for? Do I tell them I am hoping for a fix from the Free
Support... or do I tell them Priority M$ Support is currently working on
it. Or if this was an Exim Problem... The author( or core team member)
of the Software typically responds to critical issues... or I can review
the code and fix it myself...
Tell me what would be the easiest. Just so you know... I could tack on
all of my certs and junk like you do. BUT I DON'T CARE about them
anymore.
Let me just say, they include ones from Microsoft, Novell, HP, SUN,
CISCO, BEA, CA, Peoplesoft... just to name a few. These include a wide
variety of Networking and Operating systems, Groupware and individual
applications server, repository publish utilities, Build Management... I
could probably go on showing you just how big my Johnson is campred to
yours.
Just so you know, I have yet to see a better support for anything
Microsoft than the MSNEWS stuff. But... why is it that Microsoft cannot
do level-1 (or 2 or 3 for that matter) support adequately other than
through community driven support?
It is a proven process, that Microsoft finally discovered that Technet
was bombing badly because there were FREE support groups doing a better
jab than Microsoft was with Technet. Or do we want to go back to the
1994-7 era and grab some real problems they were being plagued with.
When they couldn;t even get NT4 out the door without HUGE problems...
the the SP2 Abortion for NT4. Then of course they finally started
release ro;l-up service packs about SP5, rather than having to apply
each SP sequentially and hoping nothing goes wrong.
If you *REALLY* want to get me started... just start preaching the
praises of Microsoft products, And I start preaching its business
practices in partnering with other technology companies. Or the ground
swell of grass roots campaigns that somehow always really bad mouth
cometitors products... or how Microsoft is *SO* genuine about resolving
Intellectual Property and how they are so willing to Pay for good IP
from SCOG... the list could go on.
--
greg, greg@???
The technology that is
Stronger, better, faster: Linux
