[exim] R: One user can't authenticate

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Author: SW & Work SaS
Date:  
To: exim-users
Subject: [exim] R: One user can't authenticate
we have a number of servers, all under CentOS
I've have the same problem, from time to time, with only one of the servers,
the difference I can see it that it is 64 bit compared to all of the others
that are 32 bit.

Unfortunately up to now we've not yet found the source of the problem
(most probably the interaction between components).

We did direct tests during time,
- customer pc gives error
- other pc at customer site, ok
- other pc at our location, ok
- customer pc, on another server, with same account, ok

Problems happened only a very few times and up to now we dealed with it by
moving customers to another server.

I don't know if this could be your case, but in case it is and you solve it
I'll be interested in the thing.

Flaviano




-----Messaggio originale-----
Da: exim-users-bounces+info=swwork.it@???
[mailto:exim-users-bounces+info=swwork.it@exim.org] Per conto di yan
Inviato: sabato 2 novembre 2013 23:08
A: exim-users@???
Oggetto: [exim] One user can't authenticate

I have one user who can't send email. She can receive it via dovecot,
she can log in, but exim refuses to accept her credentials.

From Mozilla Thuderbird:
2013-11-02 14:48:09 plain_server authenticator failed for
mail.seiner.com [192.168.128.2]: 535 Incorrect authentication data
(set_id=noriko)

From android phone:
2013-11-02 14:53:45 plain_server authenticator failed for
android-f16cd01f484477db.seiner.lan (infraware.co.kr) [192.168.128.131]:
535 Incorrect authentication data (set_id=noriko)
2013-11-02 14:53:58 TLS error on connection from
android-f16cd01f484477db.seiner.lan (infraware.co.kr) [192.168.128.131]
(send): The specified session has been invalidated for some reason.

I am stumped; all other users work fine, and I can't find anything that
is unusual about her account.

It's not an MUA issue as it happens from both an android phone and a
desktop.

Where can I look? AFAIK exim uses the standard linux authentication,
and this user can log in, retrieve emails from dovecot, but can't send
through exim. :headscratch:


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