Re: [exim] help in setting up filters

Noel Martin Llevares <dashmug@???> wrote:

> I am a newbie at administering our company's mail server which is
> hosted at GoDaddy. The cPanel says we're running Exim on a CentOS
> server.

> My problem is this:

> 1. My boss wants to set up our email system such that all outgoing
> emails coming from our agents to our clients will pass through a
> "moderation queue" before being actually sent to the client.
> 2. The "moderator" should be able read, review, edit, and send the
> messages from the "moderation queue" to the client.
> 3. The client should see the email as coming from the original sender
> (the agent) NOT the moderator.

> I have been reading the docs from Exim.org and searched for "Exim
> filters tutorial" from Google but still I can't make it do what I
> want. I am a developer with no experience with administering mail
> servers.

> Right now, I'm thinking of using a filter that will forward all
> outgoing emails to a moderator account instead of the client's
> account. After the moderator is finished editing, he can then send it
> to the client but the "From:" header should still read as the original
> sender.

> Is my plan even possible in Exim? Are there other better ways?

This has nothing to do with Exim (or any other MTA) per se. Exim can
play a role in this setup (as can any other MTA), but the main
moderation feature is something which has to be implemented using a
separate software solution.

Exim is just a MTA, moving and delivering mails, nothing more, nothing
less.

What you want is outside the scope of Exim (or any other MTA), as far as
I am concerned.

Your project is certainly doable with enough knowlege, but nothing
someone implements by fiddling with a few knobs in cPanel.

Maybe a ticket system like OTRS or RT is a better solution for your and
your bosses needs?

Grüße,
Sven.


--
Sigmentation fault. Core dumped.