Re: [exim] Out of office solutions

Jeroen van Aart wrote:
> Steve Wray wrote:
>> When a valuable client gets that OoO autoreply what are they going to
>> think? Are they going to try again? Are they going to spend the time to
>> try harder to get through to someone at your company? Or are they going
>> to go elsewhere instead? Can you afford that business risk?
>
> Just being devil's advocate.
> But what if there is no reply whatsoever, since the recipient is out of
> office, say a 2 week trip to the Bahamas. No reply at all for 2 weeks,
> important client gets mad since they think they're being ignored.
> Important client goes to competitor. With an auto reply at least they
> have a clue about what is going on and take appropriate action. It's
> like bouncing spam as opposed to sending it to /dev/null.
>
> Anyways a smart enough ooo tool (such as vacation) can also just forward
> your email to some other address so they can handle it. Without pesky
> auto replies.

Thats why you assign someone to deal with that staff members email while
they are away on vacation in the Bahamas.

They *don't* get ignored and *your* time is not as important as their
time since you have assigned someone to deal with the situation right
away instead of having a 'robot' tell them that they will have to wait
for a human being to respond to them.