The article is live... as part 1, anyway.
As you'll soon see, it was impossible to do an ABCs of Email that
covered both technology and people issues. So I've split these into
two articles. I'll do the "POP vs IMAP" stuff separately... as soon
as I recover from this one.
I tried to make this document the one you want to print out and slap
on an exec's desk when they do something totally dumb. (This way it's
not YOU saying they were clueless.) Feel free to post anywhere you
like... I'm such a slut for pageviews.
Comments and corrections are welcome, particularly if they also
include praise. :-)
ABC: An Introduction to E-mail Management
Helping nontechnical managers calibrate expectations, learn the key
issues in e-mail management and identify issues in setting corporate
e-mail policies.
http://www.cio.com/article/128450/
ABC_An_Introduction_to_E_mail_Management
Esther Schindler
senior online editor, CIO.com
On May 7, 2007, at 12:36 PM, Esther Schindler wrote:
> One of the key points that came up when I researched and wrote the
> "Five Things CIOs Should Know about Fighting Spam" article (http://
> www.cio.com/article/28830) was that they should know the basics of
> how email works. Otherwise, said plenty of techies, the CIO won't
> have the first idea of what the email admin is complaining about.
>
> So I'm going to do my part. I'm going to write an "ABCs of Email"
> article (to accompany the many other ABCs articles we have on
> CIO.com, at http://www.cio.com/article/40242 ). I'd like your input
> on the topics that should be included, keeping in mind the fact that
> the target reader is a CIO, IT manager, or someone who wants to
> understand the basics, *not* actively get involved in email
> management.
>
> You don't need to write an essay for me or inundate me with links
> (though hey, if you want to make my life easier I shall not
> complain). What I'm looking for, primarily, are the categories of
> information that I should cover. In other words, if your CIO had an
> email ephiphany and asked you to give a half-hour presentation, what
> would you include?
>
> This won't be an "Expert says..." article nor will it be "Geek on the
> street says...." I intend to compile and research the "least you need
> to know" for the not-necessarily-techie bosses out there. And
> hopefully the end result will be that you have one less dumb question
> to deal with in your life.
>
> So: any suggestions?
>
> Esther Schindler
> senior online editor, CIO.com
> her blog: http://advice.cio.com/taxonomy/term/34
