Author: Peter Bowyer Date: To: Exim, Users Subject: Re: [exim] Support Vacuum
On 06/11/06, Graeme Fowler <graeme@???> wrote: > On 06/11/2006 09:16, Peter Bowyer wrote:
> > An interesting article on The Register over the weekend from Nick Kew
> > of the Apache project discussing the 'support vacuum' created when OS
> > distros 'mutilate' the standard configuration of an application....
>
> Most interesting to me is the last part of the article:
>
> <quote>
> "A plea to Debian and Ubuntu: if you must repackage Apache in a
> radically different manner, please document it properly! That includes,
> along with the manual, a prominent notice to your users, that Apache and
> third-party documentation and support describe something different, and
> will not always be applicable!"
> </quote>
>
> Now as far as I can tell, and I'm no Debian or Ubuntu expert, that is
> *exactly what Marc (and/or the rest of the Debian packaging team) has
> (have) done*. And we *still* get relatively novice users taking no
> notice whatsoever of the comments, notices, or documentation; they then
> turn up here electronically and go away feeling put out, upset and
> offended because we tell them (with varying levels of politeness) where
> they really need to be.
And one comment has been posted to the original article bemoaning that
Debian still package Exim 3. That Debian user has obviously been
living in a cave for over a year (or longer, Marc?)
