Peter Bowyer-2 wrote:
>
> On 02/10/06, gascione <george@???> wrote:
>>
>> Hello;
>>
>> We send all mail outbound from our primary mail servers to Exim outbound
>> relays so we can perform some basic tests on the mail and also load
>> balance
>> the outbound traffic.
>>
>> We have a problem with AOL. We have established their required feedback
>> loops and get SPAM reports from them. But they always strip out the
>> recipient's name from the header so when somebody is on one of our
>> customer's legitimate lists and complain anyway we cannot tell who it is
>> so
>> we can remove them from the list. AOL won't help and tells us to make it
>> stop but we will not tell you who is complaianing.
>>
>
>>From a recent posting on SPAM-L:
>
> "On 12 Sep 2006 at 8:00, Paul Russell wrote:
>
>> When you receive a scomp report in ARF (Abuse Reporting Format), the
>> headers are still sanitized, but there is an additional section that
>> identifies the AOL user who submitted the complaint. See the example
>> below. If your scomp reports do not include this section, visit the
>> AOL postmaster web site <http://postmaster.aol.com>, re-register for
>> the AOL feedback loop and explicitly choose to participate in the ARF
>> open beta."
>
> I can't vouch for this personally, but SPAM-L members seem to be
> pleased with this new system offered by AOL which gets round your
> issue.
>
> Peter
>
>
> --
> Peter Bowyer
> Email: peter@???
>
> --
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>
>
That's the confusing part, when we set up the feedback loops there was no
ARF option. When the ARF option became available we contacted them and had
them switch to ARF.
I'm guessing its time for another call to AOL.
Thanks
GA
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