Re: [Exim] Whitelisting in Exim?

Robison Bryan wrote:
> Hi Folks.
>
> I know less than a newbie. My domain (InspiredCode.net) is hosted by
> ipowerweb.com and the deal comes with business email service. Last
> month, ipowerweb implemented new security patches on their server end.
> They are now using Exim to block (not merely tag) mail according to
> the SpamCop database. I am now missing credit card orders from my
> shoping cart provider, who uses compuserve, because SpamCop has listed
> their local group of IP as containing a spammer. My credit card
> processing company (nstarsolutions.com) has never spammed and never
> would. Can anyone send me detailed instructions I can pass on to
> ipowerweb's technical support as to how they can configure their Exim to
> whitelist nstarsolutions.com, or even how to quit filtering all mail
> headed for me? As I see it, there are three things they could do:
>
> 1. Completely quit filtering just the mail headed for me.
> 2. Exempt nstarsolutions.com from blocking; white list them somehow.
> 3. Change the system to tag instead of block suspected email.

There's a course of action you, not ipowerweb, could take:

4. Tell nstarsolutions about the problem, that they are very indirectly
contributing to the spam promblem by themselves using an ISP
who is unresponsive to spam issues. Encourage nstarsolutions to
change ISPs. If they won't, change credit-card processing companies
and make sure nstarsolutions know why.

- Jeremy