Here is a conversation that our technicians @harborside have been
communicating about. I wondered if anybody else has any insight on this
matter.
Sincerely,
Richard G. Duvall
---------- Forwarded message ----------
Date: Fri, 11 Jun 1999 07:28:06 -0700 (PDT)
From: Shawn Estes <sestes@???>
To: Frenzy.org <frenzy@???>
Cc: HARBORSIDE ALERT <alert@???>
Subject: Re: RELAY/HELO fixes
Anybody have the exact registry key that is effect by Outlook Express's
initial setup? Or is one of those hit and miss things where you do a find
in the registry for the error we have in the helo args?? I'd feel a lot
safer if i had an exact place to go to remove it.
Thanks
Shawn Estes
Harborside Technical Support
800-680-8855 541-469-8844
"They have computers, and they may have other weapons of mass
destruction."
- Janet Reno, US Attorney General, 02-27-98
On Thu, 10 Jun 1999, Frenzy.org wrote:
> One of the two most common 'strange' mail problems that I have run up
> while I've been working lately are those that deal with relaying problems,
> and HELO errors.
> These can usually be fixed easily if you can find the entries in the logs,
> or even if not.
> ---------------------------------------------------------------
> #Relay Problems
>
> The first step in a relay problem is to look on mail.harborside.com
> check in the /var/log/exim directory, under the mainlog file.
> 1. do a
>
> 'more mainlog | grep harborside-username'
>
> You should see some sort of error message similar to this:
>
> "1999-06-10 17:52:41 refused relay (host accept) to <address-sending-to>
> from <username@???> H=h64-user1.othermailserver.com
> (facerock) [207.195.223.222]"
>
> 2. Look after the H= this will give the hostname they are sending from.
> If this is not a harborside address, or an address in /etc/mail/relayfrom
> on mail.harborside.com, they will likely have a problem with relaying.
> This only occurs when they are connecting through another ISP, yet using
> their Harborside mail account to send. It should not affect recieving.
>
> 3. Have them change their outgoing mail server on their harborside account
> to whatever the outgoing mail server is of the ISP they are connecting
> with. This is the easiest solution. If this does not work, you will have
> to talk to Tim about adding that mail server to our relay list.
>
> -----------------------------------------------------------------
> #HELO Errors
> This will come up sometimes in Outlook Express and other email proggys.
>
> 1. Look in /var/logs/popper for HELO.
> Do a
>
> 'more logfile | grep HELO'
>
> This will give you all the HELO error messages, which usually arent' that
> many, so you can pick the person who is having problems easily.
> Usuaully this will be the result of them putting some strange settings in
> their email address box on their email client.
> You will need to make sure that they have their correct email address in
> that box, this is usually the problem.
>
> ------------------------------------------------------------------
>
> Well, hope these help you out...
> Randy
>
> @Harborside Techical Support 1-800-680-8855
> http://www.frenzy.org -Administrator
>
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--
*** Exim information can be found at
http://www.exim.org/ ***
