Re: [exim] DynaStop - It works for me.

On 11/9/06 7:49 AM, "Chris Lightfoot" <chris@???> wrote:

> On Thu, Nov 09, 2006 at 03:40:04PM +0000, Ian Eiloart wrote:

>> Putting an email in a spam folder only helps when the recipient is
>> expecting the email, and that often isn't the case.
>
> well, most users are aware that spam filters have false
> positives, and that they should occasionally check their
> spam folder for same. whether they do so or not is another
> question....

I think "most" is overly optimistic, despite how hard we work to let them
know here. However, when a message goes "missing", the call to Support
gives the support technician an opportunity to guide the user to
1. Either of our two webmail servers, which make the Spam folder
visible; and
2. Our AccountManager, which also makes the spam folder visible, and
allows selected messages therein to be moved to the regular inbox where the
user's POP client can see it--with or without also adding the sender to the
user's Accept List.

The AccountManager is also where the user turns off or on daily, weekly, or
(for some reason, monthly) email with the basic headers from spam folder
messages (as a nice PDF file, which gets around email client formatting
issues). And controls the dwell time for messages in the Spam folder (at a
selection of intervals up to 90 days--the latter handy for longish trips
away without email access*).

And of course, for the small fraction who use IMAP, the Spam folder is
available to them directly (along with the server side filtering rules they
can set up in the AccountManager).

--John
* Trip without email access: by far the best kind of trip.