Re: [exim] Why is this list so abusive?

On Sat, 2006-04-22 at 16:47 +0100, Jason Meers wrote:
> If someone asks a stupid question you can choose to:
> A) Answer it

So the user knows the answer to this _one_ question but is not capable
of helping themselves in future. Bad.

> B) Ignore it

So the user doesn't even know the answer to this one question. Worse.

My favoured alternative would be:

C) Point at the appropriate part of the manual. Now the user not only
knows the answer to the question he/she was asking, but also has a
head-start on finding answers to future questions.

In another mail, you also write:
> if you look back over the last 4 years, 232 threads contained
> the phrase RTFM, the number of individual posts within these 232
> threads will put the RTFM figure much higher.

It's harder to count this, I know -- but how many of these take form (a)
and how many take form (c). There's a difference.

--
dwmw2