Re: [exim] log error

On Fri, 2004-09-03 at 13:17, Peter Bowyer wrote:
> Ron McKeating said:
> >> OK thanks for that, there is an
> >
> > 2004-09-03 10:19:32 1C39cr-0000iS-N9 Completed
> >
> > Entry in the log, but the user is getting an error on OE, saying SMTP
> > server has not responded in 60 seconds would you like to wait. Also a
> > phone call to the addressee says the email has not turned up yet, even
> > though this log entry is 2 hours old. Surely if we have completed entry
> > in our log we can say it has at least gone to their mail server ?
>
> No - 'Completed' doesn't mean 'delivered as addressed'. 2 things:
>
> 1. The 'SMTP server has not responded...' warning from OE is bogus at best
> - it will pop up every <timeout> seconds while it's busy sending the large
> message, it's not sensitive to whether data is moving or not. You can
> safely ignore it. If the message is no longer in the user's outbox, it was
> sent.
>
> 2. Use exigrep on your exim mainlog to see everything that happened to the
> message. If you have a '=>' or '->' line, it arrived at some other server
> and your responsibility for it ended.
>
Thanks Peter that makes lots of sense. I figure the user was getting the
bogus error from OE while it was still delivering the email. I have log
entries with => for the destination address and a completed entry, so I
guess it got there. Maybe their mail server as a phone call to the
addressee says it has not shown up in her inbox yet.

Grateful to you as I now have a better understanding of how OE and exim
interact.

Ron
> Peter
--
Ron McKeating
Senior IT Services Specialist
Internet Services and Software Solutions
Loughborough University
01509 222329