I have done a similar thing, but i just used an external procedure
called by pipe
I can send it to you.
To accomplish the thing in exim one would have to have a way to
do some thing sort of:
$countvariable = `/usr/local/sbin/gimmeanumber`
That is giving a variable the output of the program gimmeanumber
that would give you the required unique text then it would be just a
question of adding the number to the subject (when forwarded to
help desk) and into the receipt (when sent back).
On 12 Aug 99, at 12:03, Kevin Collins wrote:
> I've been asked to implement something where an email message sent to
> our helpdesk address will:
> 1) be assigned a "job number" which is inserted into the
> message body or Subject line and the delivered to the
> help desk mailbox, and
> 2) cause a reply to be sent with some arbitary text and the
> job number: (e.g. "Your request is no. 1999081201")
> This is to improve request tracking in the help desk.
> I've thought about using a modified version of the exim vacation filter,
> but I can't see how to make this insert the job number into the text
> message.
> Am I on the wrong track here? Would this be better implemented using
> something along the lines of procmail-and-perl
Leonardo Boselli
nucleo informatico e telematico
Dipartimento Ingegneria Civile
Universita` di Firenze
V. S. Marta 3 - I-50139 Firenze
tel +39()0554796431 fax +39()055495333
http://www.dicea.unifi.it/~leo
